People First Advocacy Health
Live Your Best Live
NHS Complaints
Free Phone: 03003 038 037

NHS Complaints

Best Life Independent Advocacy can provide support and information if you wish to complain about NHS care or treatment.

Our support is free, independent and confidential and we can help with complaints about something that happened during care or treatment at:

  • Hospital
  • your Doctors
  • the Dentist
  • the Pharmacist
  • the optician
  • an NHS funded care home

In fact we can help with any complaints that you wish to make about any NHS funded service.

If you have a concern or complaint about the NHS it is usually best to raise the issue directly with the NHS body concerned. Hopefully the matter will be resolved immediately but if not you may wish to consider using the formal NHS Complaints procedure.

Useful information about the NHS Complaints process can be found through this link:

NHS Choices - Making a Complaint

You will need to consider what you would like to achieve from making a complaint and if you would like to discuss your options you can contact our Advocacy Service on 03003 038 037 or Email bestlife@peoplefirstcumbria.co.uk

Our advocates will not tell you what to do but will provide free, independent and confidential support to consider your options.

If you do decide to go ahead with a formal complaint then you may find this information on how to write an effective complaint letter useful:

PDF: Writing and sending a complaint letter

If after using the NHS Complaints process you remain unhappy with the response you have received from the NHS body then you may wish to consider using the second stage of the process and making a referral to the Ombudsman.

Useful information on this stage of the process can be found by following this link:

Parliamentary & Health Services Ombudsman

For independent, confidential and free support and information we are here to help.
Telephone 03003 038 037 or Email us bestlife@peoplefirstcumbria.co.uk
Or to make an Online Referral please choose Advocacy or IMCA;
Advocacy Referrals
IMCA Referrals